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08.11.2006, 20:40 quote

missme7

Hi anyone able to help me with this?
My pc has gone tits up and it seems my mcafee privacy service is the cause of it.
I need to remove it but there are fragments of it remaining which are causing conflict on my pc.
When I go to 'remove programs' its not showing there but when I log in I get the same message saying 'some components of your privacy service are missing etc etc'.
I've spoken to mcafee who sent me a link to download a removal tool for this but I cant open the page so am stuck in limbo.
Its causing no end of problems as I cant view a lot of websites, cant access outlook and cant download the latest version of itunes which means I cant transfer tunes to my ipod.
Thanks for reading.

 

08.11.2006, 20:54 quote

Anonymous

What about system restore ?..maybe restore back to when you computer was okay

Or register for an hotmail account, and ask them to send it there.

 

08.11.2006, 21:02 quote

Aradon
Aradon Joined: 10 Aug 2006 Posts: 3090 Location: United Kingdom, England, Greater Manchester
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hmm, post the link here and ill post back a direct link to the file for you.

or try re-installing and then un-installing via the disk.

nvm ive found the removal tool

click here for the file, its on my server so you should be able to directly download it Smile
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08.11.2006, 21:13 quote

Ekans
Ekans Joined: 21 Oct 2006 Posts: 230 Location: United Kingdom, England, Surrey
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That's OK if there's something to remove Aradon.. If it's already done a partial erase, then either a system restore as Jegga said, or a simple delve in to the C: drive to remove the folder.
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08.11.2006, 21:15 quote

Aradon
Aradon Joined: 10 Aug 2006 Posts: 3090 Location: United Kingdom, England, Greater Manchester
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Ekans wrote:
That's OK if there's something to remove Aradon.. If it's already done a partial erase, then either a system restore as Jegga said, or a simple delve in to the C: drive to remove the folder.


not necessarily, sounds to me like its been correcupted (it happened to me y'see) or some of the file has been deleted and so it needs shifting from the registry, restore doesnt allows restore files that have been deleted anyways.
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08.11.2006, 22:08 quote

missme7

Wow thanks all for the speedy replies. I've done a system restore but that hasn't helped. I will use that link Aradon and get back to you and let you know how it goes.
Thanks again all Smile

 

08.11.2006, 22:21 quote

Ekans
Ekans Joined: 21 Oct 2006 Posts: 230 Location: United Kingdom, England, Surrey
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Unfortunately system restore only seems to do drivers I believe rather than program files, so it was only a wild shot chance. Sad
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08.11.2006, 23:11 quote

Aradon
Aradon Joined: 10 Aug 2006 Posts: 3090 Location: United Kingdom, England, Greater Manchester
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Ekans wrote:
Unfortunately system restore only seems to do drivers I believe rather than program files, so it was only a wild shot chance. Sad


thats about it yeah
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08.11.2006, 23:24 quote

missme7

I think I've sorted the privacy service now but...I'm still getting a box which says 'some componets of Active Shield are missing, please reinstall'.
I'm not even sure what active shield is? It wont allow me to reinstall spamkiller either so dunno if this is the same thing....?
aaaaaaaaaaarrrrrrrrgh Confused

 

08.11.2006, 23:29 quote

Anonymous

missme7 wrote:
I think I've sorted the privacy service now but...I'm still getting a box which says 'some componets of Active Shield are missing, please reinstall'.
I'm not even sure what active shield is? It wont allow me to reinstall spamkiller either so dunno if this is the same thing....?
aaaaaaaaaaarrrrrrrrgh Confused


do you need a man to come round missme to sort your box out?

 

08.11.2006, 23:32 quote

Aradon
Aradon Joined: 10 Aug 2006 Posts: 3090 Location: United Kingdom, England, Greater Manchester
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missme7 wrote:
I think I've sorted the privacy service now but...I'm still getting a box which says 'some componets of Active Shield are missing, please reinstall'.
I'm not even sure what active shield is? It wont allow me to reinstall spamkiller either so dunno if this is the same thing....?
aaaaaaaaaaarrrrrrrrgh Confused


hmm according the publisher,

Quote:
Active Shield is an ultimate heuristic screen against trojans and spyware


LOL

can be found here
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08.11.2006, 23:35 quote

missme7

handymani wrote:
missme7 wrote:
I think I've sorted the privacy service now but...I'm still getting a box which says 'some componets of Active Shield are missing, please reinstall'.
I'm not even sure what active shield is? It wont allow me to reinstall spamkiller either so dunno if this is the same thing....?
aaaaaaaaaaarrrrrrrrgh Confused


do you need a man to come round missme to sort your box out?


Shame on you Scott, I'll sort you out later Razz

Aradon thank you again Very Happy

 

08.11.2006, 23:36 quote

Ekans
Ekans Joined: 21 Oct 2006 Posts: 230 Location: United Kingdom, England, Surrey
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WAYHAY, you're on a promise
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08.11.2006, 23:43 quote

Aradon
Aradon Joined: 10 Aug 2006 Posts: 3090 Location: United Kingdom, England, Greater Manchester
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LMAO i chuckled too Very Happy

and anytime Smile
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08.11.2006, 23:44 quote

Anonymous

missme7 wrote:
I think I've sorted the privacy service now but...I'm still getting a box which says 'some componets of Active Shield are missing, please reinstall'.
I'm not even sure what active shield is? It wont allow me to reinstall spamkiller either so dunno if this is the same thing....?
aaaaaaaaaaarrrrrrrrgh Confused


Working from memory when I had Macafee anti virus years ago, active shield was a part of the program that was in the start up and used to shield your computer against viruses and malicious software..have a look in your start up and see if its in there.

 
 
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