http://www.saynoto0870.com/

By Valerie Elliott
A website set up by a computer expert in his spare time lists cheap alternative telephone lines and is getting 10,000 hits every day
Graphic: Getting the right number

AT AN outlandish 9p per minute for telephone calls that are usually answered by a computer, 0870 might be best described as the international dialling code for rip-off Britain.

But a computer expert has found a way to circumvent that national-rate number and is sharing his secrets with 10,000 people every day. The website www.saynoto0870.com lists 5,000 firms that publicise expensive numbers that often cost three times the cost of a call to a landline number. Callers enter a company name and the website reveals a local geographical number and sometimes even details of a free phone line for a business.

A search by The Times immediately found that TicketMaster’s information and booking line 0870 4000700 can be reached on 0161-385 3500. Similarly Barclaycard’s card protection service on 0870 0100578 can be reached on 023-92652222 and even by freephone on 0800 603060.

British Airways advertises its general helpdesk on 0870 8509850. But it can be reached more cheaply on 0191-490 7901. Its executive club has a freephone number: 0800 123111.

The site was founded by a publicity-shy government computer expert who wants to be known only as Daniel from Lancashire. He set it up five years ago after being incensed at how big companies ripped off their customers.

He now believes that his website is saving people as much as £1 million a year on phone bills, calculated on the assumption that the 10,000 people who visit it each day then make one ten-minute call to a normal rate number instead of an 0870 number. The call would cost 30p rather than 70p from a BT phone, saving 40p a person, or £4,000 a day for 10,000 weekday users.

Daniel said: “Calling 0870 is the biggest rip-off in telecoms. I started the website so I could keep my own list of cheaper numbers. Then I let people add their numbers and it has taken off. Doing the site takes up all my spare time but I do it because it’s rewarding. I get e-mails all the time saying ‘Thank you — you have saved me so much money’.”

Calling 0870 on weekdays costs 7p a minute from a BT phone and up to 9p from other providers. Charges are even higher from mobile phones.

What is galling for the caller is that businesses using 0870 numbers share the revenue with the number provider and pocket as much as 4p a minute themselves. Calling a normal number costs just 3p a minute from BT and less from some other providers. Prices for 0870 numbers are reduced during evenings and weekends.

The success of the website and a postbag of consumer complaints have already prompted Ofcom, the telecoms watchdog, to announce plans to cut 0870 prices.

However, consumers will have to wait until January 2008 for calls to cost the same as dialling 01 or 02 numbers.

Karen Darby, the chief executive of a price-switch website, Simply Switch, said: “Saynoto0870 is up there with the best examples of consumer backlash. It puts the message out that consumers will not accept expensive 0870 calls. The different costs mean it’s like signing a blank cheque every time you call a number.”

A spokesman for British Airways last night defended using the 0870 number and said that it helped to offset a small percentage of the costs of running UK-based call centres.

“If anyone has a query, we urge them to call the 0870 number as the call-centre staff can then direct them to the best possible number,” he said.

There was an outcry after the July 7 bombings in London last year when the casualty information line supplied by Cable & Wireless to the government-funded Police Information and Technology Organisation was an 0870 number.

In the three days after the attacks more than 100,000 people called in and were charged up to 10p a minute from a landline and up to 40p from a mobile. People abroad were unable to get through at all.

The Government has since ordered that any future casualty information bureau should be on 0800 lines with a separate 0207 number for callers from abroad.

‘HELPFUL’ NUMBERS RAKE IN £1.5BN A YEAR

There are 600,000 different 0870 lines
Ofcom, the telecoms watchdog, says that not all are used as telephone providers buy up numbers and sit on them

Consumers spend at least £1.5 billion a year on 0870 calls: this is £1 in every £5 spent on landline calls

A daytime call to an 0870 number on BT’s most popular package costs 7p per minute compared with 3p a minute for calling a regular geographic number

In 2004 the Government urged its own departments not to use the numbers

The Department of Health has banned GPs from using income generating numbers

The Home Office uses 0870 numbers, as do the Passport Agency, Criminal Records Bureau and Work Permits UK, the Foreign Office, the DVLA, the Environment Agency, Land Registry, Ucas, Sure Start and Teacher Training Agency

Nice to know

tut tut hotpoint are on there too lmao i used to work there and we were told there wasnt a cheaper number to contact them on but there is! im soo shocked :O not lol they were such a tight ass company anyways

thanks bernard..this is a bloody good site to know about..

hey..used this site lots lately (link above at the start of thread)..
bloody good..got lots of freephone numbers to use instead...lol
good job too, what with the waiting times...strongly reccomend this site..
thanks bernie..(i know you dont like bernard, so hope bernies ok..lol)

bernie thats cool

Don't like Bernard, I have a nick name of Bert which I am commonly known as by all my friends, I feel you to have become one of those friends

By the way Kevin, glad the site has been of some help to you my mate

hes in love bert .... bike racing has gone out the window lol

i dont know what u mean ????

Hi Ringer (seems you don't like Bernard and I would never assume to call you anything else )

Thanks for this info.

Trying to find a cheaper number for the Open University but haven't come across anything as yet, so if anyone knows of one, please feel free to pass it on

Has anyone ever tried calling the RSPCA help centre?

Yesterday an elderly dog was abandoned outside our local supermarket! a pal and i tried for 4 hours to get through? and on other occaisions i too have had problems of a similar nature! although the Inspectors have mobile phones etc they are reluctant to give the numbers out! So a catch 22 situation develops! The RSPCA now have sweeping powers but the man in the street finds it impossible to contact them!
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This guy is liscensed to chill, and thrill, but the opportunities to thrill are rather less than anticipated!!!!