It is down to Comet as the retailer and agent for Acer. Regardless of 'small print' they still have to conform to the Law, as laid out in the aforementioned 'Sale of Goods Act'. They have already admitted liability by offering to send it away for repair, which they stated will take 10 days, but you consider this to be unreasonable. Remember "...the repair or replacement must be carried out within a reasonable time and without causing significant inconvenience to the consumer."
I'll also bet that the 10 days they state will more likely end up taking much longer.

i used to have an acer laptop and normally they're pretty good,if anything they're better than shitty dell

I can't comment on return, repair, and replacement policies, but you shouldn't get too freaked out that your laptop is harbouring deeper unseen severe electronic problems to come because a key fell off.

In my opinion it's not really worth replacing the entire machine--it's an easy fix not worth either company swallowing the entire replacement cost. The 10 (or more) day thing is really annoying and inconvenient, though. I'm sure it's all shipping time, as the actual fix will take about 90 seconds.

So Tinks, have you got an update - did they fix it inside 10 days yet?

I'm guessing that it's off being repaired still and that's why no answer

Ive had no joy yet and to add to it, i cant even turn the sodding thing on as the charger has packed up.........its not on as the laptop is only 3 months old, so im going down there in the next hour! Ill let you know how i get on, im not happy at all!