Does anyone know my rights??

I bought my laptop in february, one of the keys has come off and im really annoyed about it.... they say they will send it off for repair and i say no, i want a new one as i didnt spend all that money less that 3 months ago for it to break and be repaired!! They say that is their policy!

Any advice will be appreciated!

No chance...I once had a laptop repaired 3 times in a year.....you only have the right to have it repaired while it is still under guarantee...sometimes you get a replacement in the meantime.

So never buy a laptop without reading tests before.....Sony and Toshba are quite good. Which one do you have?

Completely a long shot, but I know that some makers of desktops tried out the idea of shipping the part to the customer and allowing them to fit it themselves. I don't know if that still happens, though.

Considering keyboards, to my knowledge, are quite easy to replace it might be worth trying to get them to ship the part if you know someone who'd be happy to fit it for you.

Otherwise, wishing you good luck :s is the best I can offer you. I'm fortunate to have 2 desktop computers & 1 laptop.

thanks to everyone....you was all right, i cant take the wretched thing back, if it gets sent off i have to wait 10 days for its return......all for a kjey thats come off, so im trying to either take it in a local computer shop and see if they can put the key back on for me.or im gonna have to find one of those tools to put the key back on myself!

thanks anyway everyone!

which laptop u have, if it is dell, u might be lucky, though i hate dell

No its Acer, i think id have been luckier if it was any other make but them

where did you buy it from? just wondering. i no all those sessions of us banging didnt help the keyboard
_________________
www.myspace.com/lordosprey

if your using a laptop as your main pc just use an external keyboard laptop keyboards i normally find feel to spongy.oh and i hate dell lappys to all that bloatware they put on them yuk.